Terms of Service
Last updated: November 30, 2025
1. Agreement to Terms
By accessing or using the Snail Tales website (mysnailtales.com) and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
Snail Tales provides creative correspondence kits, craft supplies, and a Digital Passport feature for tracking your mail creations. Our services include:
- E-commerce platform for purchasing craft kits and supplies
- Digital Passport for logging correspondence and creative projects
- User accounts for order management and personalization
- Blog content with creative inspiration and ideas
3. User Accounts
To access certain features, you may need to create an account. You are responsible for:
- Providing accurate and complete registration information
- Maintaining the security of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that violate these terms.
4. Orders and Payments
Pricing
All prices are listed in US Dollars (USD) and are subject to change without notice. Prices do not include shipping costs or applicable taxes, which will be calculated at checkout.
Payment Processing
We use Stripe for secure payment processing. By making a purchase, you agree to Stripe's terms of service. We accept major credit cards and other payment methods as displayed at checkout.
Order Confirmation
Your order is not confirmed until you receive an order confirmation email from us. We reserve the right to cancel or refuse any order for any reason.
5. Shipping and Delivery
We ship to addresses within the United States. Shipping times and costs are calculated at checkout based on your location and selected shipping method.
We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control. Risk of loss passes to you upon delivery to the carrier.
6. Returns and Refunds
We want you to be happy with your purchase. If you are not satisfied:
- Unused Items: May be returned within 30 days of delivery for a full refund, minus shipping costs
- Defective Items: Contact us within 14 days for a replacement or refund
- Digital Products: Due to their nature, digital products are non-refundable
To initiate a return, please contact us at hello@mysnailtales.com
7. Intellectual Property
All content on this website, including text, images, graphics, logos, and software, is the property of Snail Tales or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.
8. User Content
By submitting content through our services (such as Digital Passport entries), you grant us a non-exclusive, royalty-free license to use, display, and store that content for the purpose of providing our services to you.
You retain ownership of your content and are responsible for ensuring you have the rights to submit it.
9. Prohibited Activities
You agree not to:
- Use our services for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Submit false or misleading information
- Impersonate another person or entity
- Use automated systems to access our services without permission
10. Disclaimers
Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure.
Product colors and appearances may vary slightly from images due to photography and monitor settings.
11. Limitation of Liability
To the maximum extent permitted by law, Snail Tales shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.
Our total liability for any claim related to these terms or our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.
12. Changes to Terms
We may update these Terms of Service from time to time. We will notify you of significant changes by posting the updated terms on our website and updating the "Last updated" date.
Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions.
14. Contact Information
For questions about these Terms of Service, please contact us: